Thursday, August 29, 2013

Is Your Meaning Ever Lost in Translation?

I was watching the US Open last night and a Mercedes Benz commercial ran. Now, if I had recorded the US Open like a sane person, I could have just hit the fast forward button and skipped all the commercials, but I didn't. So I had to suffer through all the commercials.

As commercials go, this was a good one. It told the story of Mercedes Benz (true or not, up to you to believe) and was accompanied by shots of the theme in various car/racing endeavors featuring a Mercedes car. The story starts with the founder, who wrote his mantra down, and then followed it through the years to excellence. The mantra is 'The Best or Nothing'. 

That's fine as a mantra. Before fast fashion, I would have said everyone's mantra was to be the best. I guess fast fashion's mantra could be have the best cheap clothes, but I digress. In the voice over, there was a bit about making sure the meaning of the best or nothing was never lost. It got me thinking. How do you do that without stifling creativity? The reality for all product development, and the marketing that accompanies it, is that there are budgets. The flexibility of the budget is individual to the size of the company and the processes and procedures they follow, but you get the idea. At some point you have to decide it's the best or nothing, and that it represents the meaning of your brand.

Thinking about commercials, how many have you seen that are just plain awful? or a campy commercial addressing a serious topic? and my favorite, the 30 second mini drama? Do commercials you dislike or fast forward through really convey the best or nothing? I don't think so. In the brave new world of YouTube, Vine and other video upload sites, there are creative pieces for brands that leave a much more positive and lasting impression. How do you ensure that the meaning is not lost in translation? 

Taking it one step further, a commercial is a shorter version of communication with others. It's just on a larger scale than what people outside the advertising industry typically look for. I get that you can't make everyone happy with a commercial (think of the variety of Super Bowl commercials), and I think the same goes for conversational or business communication. Sometimes the meaning is lost in translation, and it depends very much on who the listener is and what their previous experiences and current prejudices lead them to believe. It goes to the fundamental heart of marketing, advertising and just plain basic communication skills - if you want to be the best or nothing, you have to know who your audience is so the meaning of your communication isn't lost.

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